Join us for WorldHost (formerly SuperHost) Funadamentals, a participatory one-day workshop that provides participants with an understanding of the importance of excellent customer service skills, helps participants make their communication with customers more effective and efficient, helps participants demonstrate their attentiveness to customer needs, provides participants with an understanding of the social and economic contribution that a healthy tourism industry makes to their home communities and to the province as a whole and to teach the five key WorldHost Fundamental commitments that help BC's tourism workforce go that extra mile.

From handling customer complaints to first impressions, you will leave with practical tips that work!

Tuesday, July 6, 2010 

 9:00 am to 4:00 pm

Community Futures Board Room

 Cost: $60 + HST